These Terms and Conditions outline the services offered by Jaffna Airways Limited and the responsibilities of the airlines and transport providers we partner with. By making a booking through Jaffna Airways Limited you acknowledge and accept these terms.

1. General Information

Jaffna Airways Limited acts solely as a flight booking service agent for licensed domestic airlines operating within Sri Lanka and as a booking agent for road transport (van hire) services. We do not own or operate any flights or road vehicles. All flight and road transport operations are conducted entirely by their respective licensed service providers.

2. Our Responsibilities

• Providing accurate flight schedules, fares, and van hire information.
• Assisting passengers with booking, payment, and confirmation for flights and road transport.
• Facilitating communication between passengers and the respective airline or van operator.
• Ensuring that all bookings are made only through licensed and reputable service providers.

3. Airline Responsibilities

All flight operations are carried out exclusively by David Peiris Aviation (Pvt) Ltd. The airline is solely responsible for:

• Passenger transport and flight operations.
• Baggage and goods handling.
• On-board and ground safety.
• Flight delays, cancellations, and schedule changes.
• Health, security, and safety compliance.

For more information, please review the Terms and Conditions of David Peiris Aviation (Pvt) Ltd.

4. Road Transport Responsibilities

• All road transport services, including van hire, are operated entirely by independent, licensed van operators.
• Each van operator is fully responsible for passenger and goods transport, vehicle condition and maintenance, driver licensing and conduct, and road safety, including accidents, damages, or delays.
• Jaffna Airways Limited acts only as a booking intermediary and is not liable for any incident, damage, delay, or loss occurring during road transport.

5. Flight Routes

• Bandaranaike International Airport (CMB) to Palali Airport, Jaffna (JAF).
• Ratmalana Airport, Colombo.

6. Fees and Fares

• All aircraft used are domestic with limited seat capacity.
• Every seat booked is counted per person, whether adult or child, and fares are the same for adults and children.
• Fares cover short-distance travel.
• All fares and van hire charges must be paid in full at the time of booking.

7. Refund and Changes Policy

• Katunayake to Jaffna ticket cancellations incur a USD 250 administration and booking fee.
• Ratmalana to Jaffna or Jaffna to Ratmalana ticket cancellations incur a USD 25 deduction.
• Change requests (date, name correction, or flight change) incur a USD 100 fee for Katunayake to Jaffna tickets and USD 10 for Ratmalana to Jaffna or Jaffna to Ratmalana tickets.
• Van hire cancellation and refund policies are determined by the respective van operator and will be followed accordingly.
• All refund or change requests must be submitted in writing before the scheduled departure.

8. Baggage Allowance (Air Travel)

• Each passenger is allowed a maximum of 40 kg of check-in luggage.
• Hand luggage is limited to 7 kg per passenger.
• Excess weight is not permitted and may be subject to additional charges.
• Passengers must ensure their baggage complies with these limits before check-in.

9. Road Transport Luggage Policy

• Luggage allowances and restrictions are set by the van operator.
• Overloading or carrying prohibited or hazardous materials is not allowed.
• Passengers must comply with the operator's luggage and safety requirements.

10. Tourism and Additional Services

Additional services such as tourist packages, tour guides, or helicopter and small aircraft tours are operated by Gemray Explore Lanka (Pvt) Ltd, which bears full responsibility for those services.

11. Liability Disclaimer

• Jaffna Airways Limited is not responsible for flight or road transport delays, cancellations, or changes made by the airline or van operator.
• We are not liable for any loss, damage, or injury during air or road travel.
• We act strictly as an intermediary between passengers and airlines, tour operators, or transport providers.

12. Changes and Updates

Jaffna Airways Limited reserves the right to modify or update these Terms and Conditions at any time without prior notice.

13. Contact Information

Jaffna Airways Limited

Email: info@jaffnaairways.com

Web: www.jaffnaairways.com